Vozua1. About these terms
Vozua SMS is a business messaging service operated by Vozua Holdings Ltd. These terms cover your account, SMS sending, Sender ID applications, credits and API use. By creating an account or using the service, you agree to these terms. If you act for an organisation, you must have authority to do so.
The service details and checkout confirmation shown for a purchase form part of that purchase. Mandatory rights under applicable law remain unaffected.
2. Your account and security
Provide accurate contact and organisation details and keep them up to date. Protect your password, API keys and devices. Do not share access with unauthorised people. You are responsible for activity you authorise through your account.
Tell support promptly if you suspect unauthorised access. We may verify account ownership before changing access or discussing account information. Never send us your mobile-money PIN or Google password.
3. Messages and recipient consent
Only upload numbers and send messages where you have a lawful basis and any required recipient consent. Identify your business truthfully, respect opt-out requests and follow applicable marketing and telecommunications rules. You remain responsible for your lists, message content and sending purpose.
Do not send spam, fraud, impersonation, threats, unlawful content or messages designed to obtain passwords or payment PINs. Do not evade provider restrictions, interfere with the platform or use the API to abuse recipients. We may pause suspicious traffic while investigating.
4. Sender IDs and country availability
Sender IDs must represent a name you are entitled to use. Submit the correct country, purpose and sample message. A request being received or processed is not an approval. Network providers decide approval and may request supporting documents or reject a name. You can send under a name only after approval and account mapping.
Kenya and Tanzania currently have active routes. Confirm activation with support before buying for Uganda or Rwanda. Sender ID registration is free for Tanzania, Uganda and Rwanda; Kenyan registration charges are shown before payment. Where a fee applies, a request is submitted only after payment is confirmed. Approval times are estimates, not guarantees.
5. Prices, credits and payment
Prices are quoted per SMS part for the selected destination and currency. The minimum purchase is 100 SMS. Long messages and characters outside standard SMS encoding can require several parts per recipient. Review the recipients, parts and total cost before confirming. Credits are recorded for their country; purchasing for one country does not create credits for another.
Payment is completed through the payment provider. A phone prompt or pending transaction is not proof of successful payment; credits are added after confirmation. Sender ID fees are separate from SMS purchases and do not add SMS credits. Contact support with the payment reference if an amount or balance looks wrong. We investigate duplicate, incorrect or failed settlements and explain the applicable correction or refund.
6. Offers, delivery and service limits
A flash sale applies only to its displayed country, price, available pool and time. The offer closes when its time ends or fewer than the minimum purchasable credits remain. A temporary checkout hold does not guarantee a purchase after the hold expires. Only confirmed purchases add credits.
Accepted or queued messages are not necessarily delivered. Delivery depends on the operator, recipient device, network availability and content rules. Reports reflect the status returned by providers. Planned maintenance, provider outages and network filtering may delay or interrupt service. Contact support before retrying uncertain submissions to avoid duplicates.
7. Changes, suspension and support
We may update service features, prices or these terms. Current prices are displayed before new purchases; policy revisions carry their actual version date. A daily date on this page indicates today, not a daily change of terms. Material changes will be communicated through the service or your account contact where appropriate.
We may restrict access to address abuse, fraud, a legal obligation or a serious security risk. You may stop using the service and contact support about closure, remaining balances or records. Nothing here removes liability or remedies that cannot lawfully be excluded. For billing, access or service disputes, contact support@vozua.com with your account email and relevant references so we can investigate.